24/7 Emergency Support
Because Your Website Never Sleeps—And Neither Do We
You know that sinking feeling when you realize your website is down or glitching—right when you’re about to call it a day.
Maybe it’s a crucial checkout page that’s suddenly unresponsive, or a critical error message staring you in the face.
You can’t afford to leave it until morning, but who’s going to fix it now?
The stress of scrambling to find help at odd hours is the last thing you need.
Benefits of 24/7 Emergency Support
🧘♂️ Peace of Mind
👍 Minimize Downtime
⏰ Expert Resolution
Don't Take it From Us, Listen to Our Clients
"No Longer Worry"
"Team is Consistently Responsive"
"WebCare has my back"
"Great After Service"
What's Included in 24/7 Emergency Support
Included
Round-the-Clock Availability
Immediate Response
Full Diagnostic & Fix
Priority Support
Not Included
Long-Term Development Projects
Routine Maintenance
Content Changes
Plans with 24/7 Emergency Support
Basic Care
$49/mon
- 24/7 Emergency Support
- Uptime Monitoring
- Daily Backup
- Fix WP Issue
- Firewall Security
- 1 hour Website Fix
- and more
Super Care
$149/mon
- All from Basic Care
- 4 hours Content Management
- 4 hours Website Fix
- Advance Security
- Broken Link Monitoring and Fix
- Mobile Responsive repairs
- Advanced Features Support
- and more
Advanced Care
$299/mon
- Everything from Super Care
- 8 hours Content Management
- 10 hours Website Fix
- Includes Landing page creation
- Technical SEO fix
- WhatsApp Website Group
- and more
Signing Up to WebCare
2. Make Payment
3. Relax, We’ve Got Your WordPress
FAQ WebCare
24/7 Emergency Support FAQ
How do you ensure the 24/7 promise is met?
Our global support team ensures that someone will always respond to your needs. However, if you have a critical event that may affect your traffic, such as product launches or exhibitions, please let us know in advance so that we can monitor the traffic surge and manage issues that may arise.
What do I get from Signing with WebCare?
(How are you different?)Every website is unique; therefore, our approach is never based on ‘cookie-cutter’ templates or one-size-fits-all.
Here’s what you get from our WebCare Service
- Dashboard – Shows your website performance
- Maintenance Services – Update, troubleshoot, fix
- Monthly Report – Inclusive in all plans
- Actively Update – Let you know if your website has issues and what our plans are to solve them.
- Lock-in Rate – Whatever amount you pay, we stick to it.
- Guarantee – 3 seconds speed (depending on your server)
What services does WebCare provide?
WebCare provides WordPress maintenance services such as error checks, uptime monitoring, traffic analysis, speed optimization, security checks, daily backups, and more.
You can learn more about the WebCare scopes.
Do we really need to Maintain WordPress Website?
Short Answer: Yes. Like any new car, it has to be maintained regularly.
Long answer, as below
- Due to its popularity, WordPress faces about 90,000 attacks per minute.
- Nearly 8% of WordPress websites are hacked due to weak passwords.
- WordPress websites are highly susceptible to vulnerabilities when they aren’t updated regularly.
- Nearly 61% of attacked websites were outdated.
- 52% of WordPress vulnerabilities arise from outdated plugins.
- Nearly 42% of WordPress sites have at least one vulnerable component to it.
- Compared to WordPress facing 95.6% of attacks, OpenCart only faces 0.35% of cyber attacks.
What's the payment cycle like?
We accept 2 types of payment, monthly and yearly.
All payments must be cleared before we start maintain the website.
How does WebCare handle website issues?
WebCare provides 24/7 emergency support, error log checks, plugin renewals, and immediate fixes for any WordPress issues, ensuring minimal downtime and optimal performance.
Can I change WordPress Care Plan?
Yes you can. You can cancel your last payment, and make a new payment for the new Care plan.
Can you restore my hacked website?
If you have the backup, we can rebuild your website for you.
Do you store my Credit Card Information?
No. All credit card information is stored (for recurring) in Stripe, our default payment processor that handles our credit card processing.
If you want extra security, choose yearly payment via bank transfer.