eCommerce

Signing Up to WebCare

1. Choose a Plan

Choose the right plan for your business and website. Not sure? Book a Demo

2. Make Payment

Complete the transaction via credit card or bank transfer (only for 1 year plan)

3. Relax, We’ve Got Your WordPress

Please allow 48 hours for our team to resolve your website maintenance plan.

FAQ WebCare

eCommerce FAQ

• What plugins do you support for eCommerce

  We support WooCommerce, SureCart and Easy Digital Downloads. There are some cases we accept any form plugins that support payment

• What type of Industry do you allow?

  We accept all eCommerce, except for Adult, Sexual, Drugs, Alcohol and Gambling related.

• Will you help to add Products?

  We can help to add products into the website, limited by the monthly hours of Content Management in your plan. However, we are unable to upload product one by one for large list. In that case we recommend bulk upload, which means you need to provide the product data in an Excel/Google Sheet format.

• Are you able to add more features?

  We can help to install off-the-shelf plugins to extend your E-Commerce features. However, we don’t do any kind of custom development for E-Commerce. As always, the scope is limited to the monthly hours of your subscription.

• What do I get from Signing with WebCare?

  (How are you different?)

  Every website is unique; therefore, our approach is never based on ‘cookie-cutter’ templates or one-size-fits-all.

  Here’s what you get from our WebCare Service

  • Dashboard – Shows your website performance
  • Maintenance Services – Update, troubleshoot, fix
  • Monthly Report – Inclusive in all plans
  • Actively Update – Let you know if your website has issues and what our plans are to solve them.
  • Lock-in Rate – Whatever amount you pay, we stick to it.
  • Guarantee – 3 seconds speed (depending on your server)

• What services does WebCare provide?

  WebCare provides WordPress maintenance services such as error checks, uptime monitoring, traffic analysis, speed optimization, security checks, daily backups, and more.

  You can learn more about the WebCare scopes.

• Do we really need to Maintain WordPress Website?

  Short Answer: Yes. Like any new car, it has to be maintained regularly.

  Long answer, as below

  • Due to its popularity, WordPress faces about 90,000 attacks per minute. 
  • Nearly 8% of WordPress websites are hacked due to weak passwords. 
  • WordPress websites are highly susceptible to vulnerabilities when they aren’t updated regularly. 
  • Nearly 61% of attacked websites were outdated. 
  • 52% of WordPress vulnerabilities arise from outdated plugins. 
  • Nearly 42% of WordPress sites have at least one vulnerable component to it. 
  • Compared to WordPress facing 95.6% of attacks, OpenCart only faces 0.35% of cyber attacks.

• What's the payment cycle like?

  We accept 2 types of payment, monthly and yearly.

  All payments must be cleared before we start maintain the website.

• How does WebCare handle website issues?

  WebCare provides 24/7 emergency support, error log checks, plugin renewals, and immediate fixes for any WordPress issues, ensuring minimal downtime and optimal performance.

• Can I change WordPress Care Plan?

  Yes you can. You can cancel your last payment, and make a new payment for the new Care plan.

• Can you restore my hacked website?

  If you have the backup, we can rebuild your website for you.

• Do you store my Credit Card Information?

  No. All credit card information is stored (for recurring) in Stripe, our default payment processor that handles our credit card processing.

  If you want extra security, choose yearly payment via bank transfer.